환불 정책

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.

1. Return Eligibility

• You may return most new, unopened items within 30 days of delivery for a full refund.
• Items must be returned in their original packaging and in the same condition as received.
• Custom, personalized, or final sale items are not eligible for return.

2. How to Initiate a Return

• Please contact our customer support team at [your support email] within 30 days of delivery to request a return authorization.
• Include your order number, item(s) to be returned, and reason for the return.
• We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your return.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a tracked and insured shipping method for returns.
• Shipping costs are non-refundable.

4. Refund Process

• Once we receive and inspect your returned item(s), we will notify you by email about the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.
• Original shipping charges are non-refundable.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at [your support email] with photos of the item and packaging.
• We will arrange a replacement or full refund, including shipping costs.

6. Exchanges

• Currently, we do not offer direct exchanges. If you want a different item, please return the original and place a new order.